Return Policy

With our 100% 365 Day Money Back Guarantee, you can return anything, anytime for any reason! We want you to love it plain and simple, and if not, you can return it.

All Returned items must be unused and in the state you received them.

HOW DO I MAKE A RETURN?

In the event you do need to make a return, please follow these steps:  

  1. Login to Your Account
  2. Go to Your Orders
  3. Click on the link “return items?”
  4. Fill out the quantity to return for those items you are returning and the remaining required information and click on “submit request”
  5. You will receive a return confirmation email
  6. Once we receive your items back, if applicable, we will refund the amount to your original form of payment, unless you asked for a store credit
  7. You will receive an email when your credit has been issued
  8. Remember: you can always check the status of your return in Your Account under Returns

HOW LONG DOES IT TAKE TO GET MY REFUND?

Once we receive your merchandise your credit will be issued within 5-7 days of receipt. You will be notified by email every step of the way! Refunds are processed back to your original form of payment unless stated otherwise during the returns process.

NOTE: We only refund the merchandise and not the original shipping fee, if applicable. Make sure to send it prepaid (no CODs allowed), and get tracking information for your package since you are responsible for it until we receive the goods.

INTERNATIONAL RETURNS

International customers are responsible for costs associated with return shipping, and you can mail the product(s) back to us using the carrier of your choice.

Address the package to:

Sulky of America

Attention: Returns Department

980 Cobb Place Blvd

Suite 130

Kennesaw, Ga 30144



GIFT CERTIFICATES

We are sorry but there are no refunds on gift certificates.

DIGITAL PRODUCTS

We are sorry but there are no refunds on digital products.

NEED FURTHER ASSISTANCE?

We love hearing from you! If you have any questions please contact us, email us customercare@sulky.com or call us at 1-800-874-4115

 

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